Service management systems

Technology: IBM SmartCloud Control Desk

Software for the unified management of resources and services, which is made available by a common centre for business processes management relating to electronic and physical resources. It operates in accordance with the ITIL standard (IT Infrastructure Library) and can be accessed from mobile devices and be integrated with social networks and programming tools. This software is available in various models: to be locally installed at client’s premises, as software made available in the form of services (SaaS) or as the image of the virtual machine.

Technology: IBM Maximo Asset Management

This system is used to comprehensively manage the lifecycle and maintenance of the resources. It comprises of six main modules: resource management, work management, service management, contract management, storage, and supply.