The team of our specialists develops solutions supporting IT services management tailored to specific business needs of our clients.
Their most important task is to unify and share information linking people, processes, data, and technologies through providing integrated visibility, control, and automation covering the sphere of business and technological resources. This results in the possibility to effectively achieve business objectives and optimally use all resources used in a company’s activity.
Systems supporting IT services management are equipped in specialized control panels oriented towards real-time business processes, compliance with formal and legal requirements and current operational activity. The systems run based on resources available in the company, i.e. tools, information, and personnel – and they ensure real-time visibility of many aspects of company’s functioning, necessary to implement its business objectives.
Control, while it helps manage investments and secure them. Its main purpose is to maximize the return on investment and limit to the minimum problems with the services. The way to fully accomplish this purpose are best in their class processes of integrated management of business and IT resources, changes, and safeguards. This requires an optimal use of the resources already purchased and implemented by the company.
IT services management systems include a number of solutions for the control of resources, which support their detection and ensure their use as much as possible.
Beside the conventional way of tracking IT resources, they share integrated mechanisms for resource management – including, without limitation, through the integration with ERP systems (Enterprise Resource Planning) and cooperation with the newest technologies, such as radio frequency identification (RFID), allowing to monitor non-IT-related resources, such as pumps, generators, and other parts of technical infrastructure.
As a result, thus obtained business information can also be included in to a broader model of business transformation and ecological initiatives, which translates into more effective cost management and better budget control.
As services management systems enable a comprehensive tracking of corporate resources, they significantly limit the risk of their loss or under-implementation. Ability to monitor the state of resources as well as the ability to track and solve problems with resources translates into a higher business value, which results from a greater stability of services rendered.
Automation helps optimize and integrate operational processes, which directly supports the implementation of services and business processes generating incomes. More effective automation of operational processes enables to assign a valuable personnel to development-oriented tasks and not to the tasks of a reactive as well as administration and service character.
What’s more, automation brings valuable benefits within a business area: improvement of productivity, reliability, and effectiveness. As typical tasks are always performed the same way – as soon as the supporting technology allows – services are rendered not only