The complexity of IT infrastructure and necessity to keep the continuity of availability to IT services within a business environment forces the application of innovative solutions in the field of technical support. Preventive measures are crucial to keep the continuity of critical processes in the IT environment and prevent production downtime resulting from failures or insufficient capacity of the infrastructure;
In order to meet these demands, we offer a tailor-made, flexible offer of the proactive service support(both warranty and post-warranty service) as well as the content-related support for the hardware and software of our clients.
In addition, owing to our acquisition of the handling of service requests at hardware producers, these services enable the implementation of any needs in this regard in a single location, even for complex heterogeneous environments, which leads to savings from the facilitation of maintenance procedures and improvement of reactions during crisis situations.
A major problem with which the companies having a very large IT infrastructure have to contend is that of finding on the job market and employing suitable, educated, and experienced personnel, which will be able to ensure the continuity of business services and high performance of the entire ICT environment. We offeroutsourcing of administrative tasks – experienced and certified engineers will perform any actions typically assigned to internal IT units. This will lead to cost savings and guarantees top handling of owned devices and systems.
As part of our service support, we ensure:
- a comprehensive audit of the environment subject to the service support;
- preventive measures, which are key to ensure the continuity of critical processes in the IT environment and prevent production downtime resulting from failures or insufficient capacity of the infrastructure;
- a single service point;
- representation of a client in emergency situations, in all communications with the producer of the equipment (service contact);
- access to knowledge and experience of high-class specialists;
- a comprehensive service solution covering the client’s entire IT hardware;
- reduction of repair costs by proactive mechanism for tracking failures;
- optimal environment management with the use of system resource monitoring;
- flexible conditions and support programme tailored to actual and specific needs of the particular client;
- possibility to add services during the period of the contract;
- possibility to take into account additional services.